Legal Information
Privacy Policy
Introduction
KAZ Hotels Limited trading as Chiswick Rooms (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a reservation, subscribe to our marketing communications or stay at Chiswick Rooms.
By using our website and services, you agree to the terms of this Privacy Policy.
About Us
Chiswick Rooms
407 Goldhawk Road
London
W6 0SA
United Kingdom
Email: stay@chiswickrooms.co.uk
Telephone: +44 (0)20 3307 0400
Your Rights
Under UK GDPR and data protection legislation, you have the right to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information
Restrict processing of your information
Object to certain uses of your information
Request a copy of your information in a portable format
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details above.
Information We Collect
We may collect and process the following information:
Name
Date of birth
Contact details, including email address and telephone number
Postal address
Reservation and booking information
Payment information
IP address
Browser and device information
Preferences and interests relevant to your stay
Communications and feedback provided to us
How We Use Your Information
We use your information to:
Manage reservations and bookings
Provide hotel services during your stay
Process payments
Respond to enquiries
Improve our website and services
Personalise your guest experience
Send marketing communications where consent has been given
Comply with legal and regulatory requirements
We will only process your information where we have a lawful basis to do so.
Marketing Communications
If you have opted in, we may send you updates, special offers and marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We will never send unsolicited marketing communications.
How We Store Your Information
We take appropriate technical and organisational measures to keep your information secure.
These measures include:
Secure servers and firewalls
Restricted staff access
Encrypted storage of sensitive information
Secure payment processing systems
Your information is stored only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Sharing Your Information
We may share your information with:
Companies within the KAZ Hotels group
Payment processors
Reservation and booking system providers
Marketing and technology service providers
Legal or regulatory authorities where required by law
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
Remember your preferences
Improve website functionality
Analyse website traffic
Measure marketing effectiveness
You can control cookie settings through your browser at any time.
Please note that disabling certain cookies may affect the functionality of the website.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing any personal information.
Accessing Your Information
You may request a copy of the personal information we hold about you at any time.
Requests should be sent to:
We will respond in accordance with applicable data protection legislation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
Any updates will be published on this page and will take effect immediately upon publication.
We recommend checking this page periodically to ensure you remain informed.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Chiswick Rooms
407 Goldhawk Road
London
W6 0SA
Email: stay@chiswickrooms.co.uk
Telephone: +44 (0)20 3307 0400